In keeping with our philosophy that customers define service quality, we go out of our way to recruit real customers as mystery passengers, providing a mix of local people (from the mainland…more
Leaders in Service Quality Measurement Service Science
Your Quality Mark
Clarity is everything to us. At Service Science we'll present you with a pristine picture of your reputation and measure the quality of your service in real time. Sentegrade will display the strengths and weaknesses of your service quality compared with your competitors.
In today's world there's so much 'noise' - information from hundreds of sources telling you what people think of you. Have you ever felt you don't know which way to turn next? Well let us be your filter and your signpost.
We also understand how busy you are. That's why the Sentegrade dashboard is designed to help you manage service quality using less than 10 minutes of your day. You and your team will be able to see clearly, at a glance, what you need to do to stay on top of your game and deliver fantastic service to your customers.
We collect, collate and deliver to your fingertips, feedback from up to three main channels...