What We Do

We help clients achieve real chemistry
with their customers to help increase
their brand advocacy.



Creating a great customer experience that is memorable for all the right reasons isn’t easy. With so many factors at play – quality of product, environment, service – it’s hard to know where to best focus your efforts.

But there is a science to customer service. You can change the variables that balance the equation, as long as you have the right insight and expertise to help you.

We help clients achieve real chemistry with their customers to help increase their brand advocacy. Our methodology will equip you with the right questions to ask to get answers that you can action.

We can map out your customers’ experiences as they journey through your business, helping you see your brand through their eyes. We’ll help you utilise your online reputation to your advantage. And we’ll help you bring your people with you to engage them in your business as your ultimate brand ambassadors.

We will help you to create a service and marketing strategy that truly engages with your customers and ultimately increases customer advocacy.

What we do

“The knowledge and experience of the Service Science team is invaluable in ensuring the judging and verification of our awards is absolutely spot on. It helps to give our awards programme and all our entrants credibility and much-deserved recognition.”

- Staffordshire County Council

“We want our passengers to enjoy every minute of their journey with us. That’s why tailored and quality insight from our customers is essential to us delivering that great experience. And that’s just what we get from Service Science.”

- Caledonian MacBrayne

“Our brand communications team have worked with Service Science, through its parent company Plumsource, on a number of auditing projects, to help streamline our central marketing projects. We’ve always found Clive and team to be solutions-focused, proactive and responsive. Results and data always shared in an easily digestible way which allows learnings to be circulated and utilised easily across the business”

- Inter-Continental Hotels Group


Copyright 2017
Service Science

Kemp House
152-160 City Road
London. EC1V 2NX

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